Thank you for choosing Higher Trekkings as your travel partner. To ensure a seamless and hassle-free experience for our valued customers, we have established the following booking and cancellation policy:
Booking Process:
To initiate a booking, please contact our dedicated travel consultants via phone, email, or our website.
Provide us with all the necessary details, including travel dates, preferred destinations, number of travellers, and any specific requirements or preferences.
Our travel consultants will work closely with you to create a customised itinerary and provide a comprehensive quote for your approval.
Booking Confirmation:
We will require a deposit payment to confirm your booking once you have reviewed and accepted the itinerary and quote.
The deposit amount and payment instructions will be communicated to you by our travel consultants.
Upon receipt of the deposit, we will secure your reservations for accommodations, transportation, activities, and other services per the agreed itinerary.
Payment:
We accept payment via bank transfer, credit card, or other mutually agreed-upon payment methods.
Full payment of the remaining balance is typically required before your travel date, as the booking confirmation specifies.
Cancellation and Refunds:
If you need to cancel your booking, please notify us in writing as soon as possible.
Cancellation fees may apply, depending on the timing of your cancellation and the policies of our service providers, such as hotels, airlines, and tour operators.
The cancellation fees, if applicable, will be communicated to you at the time of cancellation.
Refunds, if applicable, will be processed by the refund policies of the respective service providers and the terms of your booking.
Amendments:
If you wish to change your confirmed booking, such as travel dates, destinations, or the number of travellers, please inform us in writing.
We will make every effort to accommodate your requests, subject to availability and any additional costs or charges imposed by our service providers.
Travel Insurance:
We strongly recommend obtaining comprehensive travel insurance to protect yourself against unforeseen circumstances, such as trip cancellations, medical emergencies, or lost/stolen belongings.
You are responsible for ensuring that your travel insurance adequately covers your needs and the activities planned during your trip.
Please note that specific booking and cancellation policies may vary depending on the nature of the services booked, such as flights, accommodations, and activities. Our travel consultants will provide detailed information regarding the specific policies applicable to your booking.
For any further inquiries or assistance, please don’t hesitate to contact our dedicated customer support team.
We are here to make your travel experience with Higher Trekkings unforgettable.